Shipping & Returns

Cafferoo – Shopping & Return Policy

Product Availability: All our coffee powders, blends, flavored, and single origin coffees are freshly packed. Availability may vary based on season and stock.
Order Processing: Orders are typically processed within 3–5 Days (excluding weekends and holidays).
Shipping:
- Standard delivery within 10–15 business days.
- Free shipping on orders above $300.
- Tracking details will be shared via email/SMS once your order is dispatched.
Secure Payments: We accept major debit/credit cards, net banking, and wallets. All transactions are encrypted for your safety.

Because coffee is a perishable product, we maintain a strict but fair policy:

Returns:
- Returns are only accepted in case of wrong product received, damaged packaging, or quality concerns.
- Requests must be raised within 48 hours of delivery by emailing us at team.cafferoo@gmail.com with your order ID, photos, and issue details.
Non-Returnable Items:
- Opened or used coffee packs.
- Products purchased on discount/sale (unless damaged or defective).
Refunds:
- Once your return is approved, refunds will be initiated within 5–7 business days to your original payment method.
- In case of replacement, we will ship a new product at no extra cost.

For any assistance regarding your order, shipping, or returns, please contact our customer support at: team.cafferoo@gmail.com